FAQ

Questions about Orderica

Setting Up Shop

What is Orderica?

- Orderica is an ecommerce platform for jewelry based businesses to create an online storefront. Orderica provides services for business owners to organize their products, create an online shopping cart for their customers and much more. With Orderica creating and managing your own online store has never been so easy.

How do I get started?

- All It takes to sign up is an email address. Once you’ve registered, you’ll start off with a free trial which you can use to design and create your own website where you can start uploading and selling your products immediately.

What countries are compatible with Orderica?

- Orderica works with almost every currency in almost any country depending on the payment gateways used. Any language can also be programmed into the system allowing your company to expand onto the international scale.

Is there a user manual to work the site?

- Orderica provides a large number of detailed guides, manuals and user videos to teach you the ins and outs of our system. These range from tasks such as managing your inventory, to making a return to customizing your store. With these along with our 24/7 customer support, we will always be at your side to help you every step of the way.

Plans and Pricing

How do I pay?

All you need to do is attach a credit card to your Orderica account so that you can start paying once your free trial runs out. Billing is handled automatically, charging your credit card each month while giving you an email notification along with an invoice to see any potential discounts or fees that may get added into your monthly bill. This is done ahead of time so you can always check your balance and transactions before you are charged.

What’s the price?

The cost for Orderica’s services for your business depends on which ecommerce solution you choose from our list of packages which can be found here.

Can I upgrade between packages?

- Yes, in your agreement with Orderica you will be able to change your package month to month depending on your needs. All that is required is a simple call to our 24/7 support staff to make the switch and figure out what plan is best for you.

What does my service come with?

To look at all of the features that your specific Orderica package has, click here to see all of the available packages to find yours and its list of services.

Managing Your Money

What is a payment gateway?

- Payment gateways are services that process and authorize credit card payments through a merchant account.

How to integrate payment gateway (PayPal Express) with Orderica ?

PayPal account settings:

To start using PayPal Express with your Orderica store, log in to your PayPal account and follow these steps:
1. Click on the My Account tab, hover over the Profile menu, and select My Selling Tools at the bottom of the list.
2. Click Update in the API Access row.
3. Click Request API Credentials on the API Access page.
4. Make sure Request API Signature is selected, then click Agree and Submit.
5. Make note of your PayPal Credentials (API Username, API Password, and Signature), then click Done.
6. When you're ready to add your logo and other branding elements, you can edit your custom page style in the Profile tab under My Account.


Orderica Integration:

1. Login into your Orderica account.
2. In admin panel of your account click on Payemnt Gateway tab in left side.
3. Submit your Paypal Credentials(API Username, API Password, and Signature) which you captured from your Paypal account.

What is a merchant account?

- A merchant account is an account you open with a bank which allows you to accept the money transfers from your customers. Normal checking and savings accounts will not allow you to accept transfers from any credit card which is where the merchant account becomes handy, allowing you to process all of your customers payments and send them to your account.

Don't have a merchant account?

The first thing you need to do is sign up for a PayPal Express account at PayPal.

How do I handle an order?

- When a customer orders one of your products you will receive an online notification through a messaging system of your choice. Once you have received this notification it will be up to you to package and deliver the items to the recipient. After shipping the order, it would be best to mark the order as such on your Orderica website to manage your stock.

Through what method should my customers pay me?

- Orderica is preset to accept credit cards using your merchant account and other payment processing services such as paypal but can be customized by the store owner to offer more. To accept other payment types such as Money Orders, Cash on demand, payment in store, ect., all you need to do is create the option with a set of instructions on your site so that your customers can see and use it.

Getting Creative Getting Creative

Do I need to know how to code?

- No coding experience required, we’ve got that covered. Orderica comes preset with incredibly user friendly controls to manage and maintain your storefront. We have hundreds of professionally designed templates for you to choose from and then personalize using a few easy tools.

Does Orderica allow me to use my own domain name?

- Yes, your own domain name can be very important in setting up your own store front. All you need to do is register the domain with our servers. For more information on the process click here

How do I handle an order?

- When a customer orders one of your products you will receive an online notification through a messaging system of your choice. Once you have received this notification it will be up to you to package and deliver the items to the recipient. After shipping the order, it would be best to mark the order as such on your Orderica website to manage your stock.

Am I able to import my own templates?

Orderica has hundreds of amazing templates and designs to choose from but if you already have something you love, importing your own design is just as easy. Simply take a look at our manual to view the quick and easy steps to import your own templates into your site.

How can I integrate Social Media?

- You can very easily create a Twitter or Facebook page for your business to start advertising there. You can create automatic posts for whenever you have special sales or deals for customers to see through your social media site. You can even offer specials for liking certain posts or the page. Once your customer like the page they will always see your posts on their newsfeed where you can advertise even more of your products and place a link to your site.